You can set up a rule to allow zoomzaa to block web sites that are classified as Sex. The blocking only takes effect after the site is visited at least one time. We believe that parents should always be aware of what type of sites their children are trying to visit.

Like everything in zoomzaa, it's the parent who has complete control on when and what zoomzaa monitors.

There are hundreds of millions of web sites and thousands coming on-line every day. It is impossible to pre-filter all of them in real-time. Here at zoomzaa we and our concerted subscriber parents try our best to classify them; at the end of the day, it is still up to individual parents to check which sites their children are visiting. Then through zoomzaa may be set up to block any inappropriate site so they can’t visit them again.

Also please note that when you select an action for a web site such as block, depending on the Internet traffic and the availability of your Internet connection it can take several minutes for zoomzaa to update your computer.

Please make sure you only select one action at a time: Block or Site OK or Take Picture.

My Computer time blocking is not working.

When you select an action within zoomzaa for a web site such as Block, depending on the Internet traffic and the availability of your Internet connection it can take several minutes for zoomzaa to update your computer.

The time blocking only blocks access to web sites - everything else remains the same.

Also make sure the date and time of the computer are correct and please note that zoomzaa only works with Windows XP and Explorer 5 or higher. Further, zoomzaa does not work with a Dial-up connection or a PPP network interface.

The blocking feature does not work with other Browsers such as FireFox.

How do I “Block a Web Site”?

There are three ways of blocking a site. First, from the daily activity email that zoomzaa sends you. Just click on the link block next to the web site. The second option is to login to zoomzaa via www.hoopaa.com , find the web site you want to block and click on the block check-box, Third you can type the URL address in one of the six fields in the bottom of the page. Remember to click on the button Submit Web Site Status.

Remember, when you select an action for a web site such as Block, depending on the Internet traffic and the availability of your Internet connection it can take several minutes for zoomzaa to update your computer.

Also be sure to only select one action at a time: Block or Site OK or Take Picture.

Note that zoomzaa only works well with Windows XP and Explorer 5 or higher.

Make sure you children are not using other Browsers such as FireFox.

A web site is not being blocked.

Can you send us the URL (web address) you are trying to block?

Note that zoomzaa only works well with Windows XP and Explorer 5 or higher.

Make sure your children are not using other Browsers such as FireFox.

How can I block a site without anybody visiting it first?

When you login to zoomzaa click on Account Administration (top right). Then on then choose the Websites visited option. If the web site address is not listed you can go to the bottom of the screen and add it in one of the six vacant fields. Then click on Save. The web site will appear and the Block will be checked. It can take several minutes for your computer to be updated with the new rule.

How do I block computer by time?

You can set rules for computer time blocking by login to zoomzaa then click on Account Administration (top right). Next click on the option Computers at your house.

Select the time to block. To block the whole day choose from 0:00 to 12:00 and from 12:00 to 24:00. To turn this feature on and off just check or un-check the checkbox labeled Block all Internet access from this computer…

This feature only blocks access to web sites all the rest, such as chat, remains the same. Time blocking always applies to all Windows user accounts in that specific computer.

Note that zoomzaa only works well with Windows XP and Explorer 5 or higher.

Make sure you children are not using other Browsers such as FireFox.

My MSN is not being blocked by “time blocking”.

Sorry, currently zoomzaa does not block MSN it only monitors it. Only web sites can be blocked by zoomzaa at this time. MSN is a program that must be installed on your PC and it is not a web site. We are developing this feature for a future release.

When I block a site I can still visit it.

When you select an action for a web site such as Block, depending on the Internet traffic and the availability of your Internet connection it can take several minutes for zoomzaa to update your computer.

Also be sure to only select one action at a time: Block or Site OK or Take Picture.

Note that zoomzaa only works well with Windows XP and Explorer 5 or higher.

Make sure your children are not using other Browsers such as FireFox.

If the site is still not being blocked then please send us the URL (web address) you are trying to block so we can check why?

How do I un-block a site?

Make sure that the web sites are not flagged as Blocked.

When you login to zoomzaa click on Account Administration (top right). Then on then choose the Websites visited option. Find the correct web site then un-check the Block and check the Site OK then click save.

It can take several minutes for your computer to be updated with the new rule.

What does zoomzaa block?

zoomzaa only blocks what you want to be blocked. if you are the account administrator you can change from block to un-block very easily.

To learn how zoomzaa works visit our tutorial at http://www.hoopaa.com/zoomzaa-tutorial_files/frame.htm .

zoomzaa is totally free and our goal has always been to help parents monitor their children. To subscribe to zoomzaa just visit our site www.hoopaa.com and register. Follow the instructions for installing zoomzaa in all your home computers.

OTHER WEB SITE ACTIONS

How do I flag a web site as OK?

When you login to zoomzaa, click on Account Administration (top right). Then choose the Websites visited option. You can un-block any site by un-checking the Block then check the Site OK then click save.

It can take several minutes for your computer to be updated with the new rule.

How do I change an action associated to a site?

When you login to zoomzaa, click on Account Administration (top right). Then on then choose the Websites visited option. There you can select one of 3 actions for any website, Block, Site OK or Take Picture. Remember to click Save when finished.

It can take several minutes for your computer to be updated with the new rule.

How do I view pictures taken from a site?

You can track any site by using the picture (screen shoot) feature of zoomzaa.

Login to zoomzaa via www.hoopaa.com , find the web site you want to have a picture taken and click on the picture check-box,

Check your daily activity email or login to zoomzaa and look for the small image of a camera next to the web site. If there are any pictures available the camera will show up. Click on the camera image, the pictures of the web site will be displayed.

When you select an action for a web site such as take a picture, depending on the Internet traffic and the availability of your Internet connection it can take several minutes for zoomzaa to update your computer.

Note that zoomzaa only works well with Windows XP and Explorer 5 or higher.

Make sure your children are not using other Browsers such as FireFox.

Also be sure to only select one action at a time: Block or Site OK or Take Picture.

I can’t view pictures from a site that I flagged to have pictures taken.

zoomzaa limits the take picture feature for a specific site to 5 days after which it is automatically turned off for that site. The total size of all pictures taken at a given time is limited at 50MB. Users forget to inform zoomzaa to stop to take pictures so it overwhelms our servers and network. It is up to the users to administer their account.

Also be sure that your children are not using other Browsers like FireFox. zoomzaa only works with Explorer 5 and up.

Sorry for the inconvenience.

How do I view a web site tracked by zoomzaa.

You can view any site that has been accessed by your computer by clicking on the site address (URL). You can do this via the email that you receive or by logging in to zoomzaa. A new window will pop-up and that site will be displayed in it.

Make sure that any pop-up blocker that you may have is turned off for zoomzaa.

How does the site category feature work?

When you login to zoomzaa, click on Account Administration (top right). Then choose the Automatic web site blocking option. There you can read on how this feature works and how you should proceed.

INFORMATION REGARDING ZOOMZAA MONITORING

How do I temporarily stop zoomzaa monitoring a computer?

Currently all parental control rules apply to all accounts of a computer. You can at any time stop the monitoring/blocking of a computer by logging in to zoomzaa then click on Account Administration (top right). Choose the option Computers at your house and un-check the check box Monitor On. Remember to activate the monitoring again before your children use the computer.

Please note that it can take several minutes for zoomzaa to update your rules in your computer. It depends on the Internet speed and the availability of your computer. Also make sure the date and time in the computer are correct.

I think the monitoring is incomplete.

Can you verify if there is any other Browser besides Explorer on your computer such as FireFox?

Note that zoomzaa only works well with Windows XP and Explorer 5 or higher.

Permanently stop monitoring on computer

You can stop the monitoring of a computer by un-installing zoomzaa. We are adding the ability for a user to delete a computer from his file. This will be available in a future release.

Some web site are displayed several times in the email.

When a web site is visited, zoomzaa will capture the domain and report it. It will not capture that domain again until a new domain is visited. Some web sites redirect to a different domain and then return to the original one. This can be for advertising or some sort of tracking. If this happens often in your computer we suggest running anti-spyware software. You computer may in some way be infected.

Are all web sites visited tracked?

When a web site is visited, zoomzaa will monitor, capture the domain (URL) and report it back to you. This happens even if it was redirected from a search engine such as Google or to a ghost site that is visited for a very short time. This is used by marketing companies to track the Internet usage of your computer.

If you click on a site link on the activity report, the site should open. If it does not then it’s because the link is dead. This happens mostly on links that do not start with WWW. Companies do this to make it difficult for any authority to track them back to its origin.

Not all web sites are being tracked.

Check to see if there has been activity for your computer on all days. Some activity can arrive late; this is because it can take several minutes for zoomzaa and your computer to communicate depending on the Internet traffic and the availability of your computer. Another issue is that we are located in Canada and base everything on Eastern Standard Time, (EST) and with the difference in time zones there can also be some discrepancies. Sorry for the inconvenience; we are trying to address this issue since zoomzaa is available to all parents worldwide. Also always check the date and time on your zoomzaa registered computers.

Some tracked can information can be lost.

Unfortunately zoomzaa has to be setup to be a very low priority process in the PC. This is so it is unobtrusive and does not slow down other processes. The communication between your PC and our zoomzaa servers can sometimes be lost. It can re-start automatically or only when the computer is re-booted. What we try to accomplish is to give parents a good idea of what their children are doing on the Internet and hopefully to help parents address a potential bad trend before it’s too late.

We are always trying to improve zoomzaa's performance without interfering with the daily use of the computer.

Please continue to monitor the green H icon on your computer's taskbar. If there is a red X on it then zoomzaa is not running correctly. Right click on the H go to zoomzaa Administration and follow the instructions. The zoomzaa administration program will advise what is happening. You can also go to Start button; then All Programs; then zoomzaa; then run zoomzaa Administration. The zoomzaa Administration program will advise what is happening.

Please confirm that there have been no changes in your Internet provider, connection type or in your computer setup.

Also verify that a family member did not install the browser FireFox and stopped using Internet Explorer. zoomzaa only works best with Explorer 5 and up.

How view the information zoomzaa has monitored?

After registering and installing zoomzaa you should start receiving a daily email with the web sites visited and MSN chat from all computers that zoomzaa was installed. You can also log-in to zoomzaa and view the same activity in real time. Visit www.hoopaa.com and enter your user ID and password.

To learn how zoomzaa works visit our tutorial at http://www.hoopaa.com/zoomzaa-tutorial_files/frame.htm

Make sure that emails from zoomzaa are not being blocked by an email filter.

Site information is being displayed in another language.

The Title and Description of a web site is automatically extracted from the site. We display it in the site's original language and format.

Can I apply different rules for each user?

Currently all parental control rules apply to all accounts of a computer. We are working on a future release to make rules applied only to selected users.

In the mean time you can stop temporarily stop the monitoring of a computer by logging in to zoomzaa then click on Account Administration (top right). Choose the option Computers at your house and un-check the check box Monitor On. Please note that it can take several minutes or more for zoomzaa to update your rules in your computer. It depends on the Internet speed and the availability of your computer. Remember to start the monitoring again before your children use the computer.

Also make sure the date and time of the computer are correct and please note that zoomzaa only works with Windows XP and Explorer 5 or higher and zoomzaa does not work with a Dial-up connection or PPP network interface.

zoomzaa does not work with other Browsers such as FireFox. Make sure your children are not using it.

Windows user not being monitored.

zoomzaa tracks all Windows users automatically that uses Windows Explorer to browse the Internet. Make sure your children did not install other browser such as FireFox.

You can also check and see if zoomzaa is running properly by re-starting your computer. To verify if zoomzaa is running check if there is a green "h" icon on the toolbar, if it has a red "x" click with the right mouse button on the icon and go to zoomzaa Administration and follow the instructions. You can also go to Start button then All Program then zoomzaa then run zoomzaa Administration. zoomzaa administration program will advise what is happening.

You can try to re-start your computer and see if zoomzaa starts correctly.

If it does not start just download and install it again using this link http://www.hoopaa.com/files/hoopaa.exe. You do not need to register again.

zoomzaa does not work with other Browsers such as FireFox. Make sure your children are not using it.

WEB SITE CLASSIFICATION

A web site has the wrong Classification

zoomzaa and parents that uses zoomzaa tries to classify web sites in six categories; Sexuality, Games, Hate, Personal, Gambling or Religion.

Sometimes the classification can be made incorrectly. That is why we give the parents the means to block and un-block any site. There are two ways of doing this. First, from the daily activity email that zoomzaa sends you. Just click on the link block next to the web site. The second option is login to zoomzaa via www.hoopaa.com , find the web site you want to block and click on the block check-box then click on the button Submit Web Site Status.

How does the web site classification work?

zoomzaa and parents that use zoomzaa tries to classify web sites in six categories; Sexuality, Games, Hate, Personal, Gambling or Religion. The personal category reflects web sites in which personal information can be exchanged, such as blogs, personal web sites, chatting, or forums, etc. zoomzaa does not track or monitor secure sites such as banking and credit cards. I think what you mean by "view web site" is the ability of zoomzaa to take pictures (screen shots or, snap shots) of every page of a site that a child visits. Like everything in zoomzaa, it's the parent who has complete control on when and what zoomzaa monitors.

Why is a site classified wrongly?

zoomzaa and parents that uses zoomzaa tries to classify web sites in six categories; Sexuality, Games, Hate, Personal, Gambling or Religion. Sometimes sites are automatically rated by their content or from where the link originated. A site that is often called or has many links to a sex site can also be rated as SEX. Please send us the URL (web address) of any other site(s) that you believe is wrongly classified and we will check into it.

MSN TRACKING INFORMATION

How do I remove an MSN account being monitored?

When you login to zoomzaa click on Account Administration (top right). Then on then choose the MSN Accounts option. Find the MSN account you want to stop the tracking and check the remove box next to it. Then click on Save Changes button.

It can take several minutes for your computer to be updated with the new rule.

How do I add a MSN account to be monitored?

zoomzaa will automatically start tracking any MSN account that uses your computer which has zoomzaa installed. You do not need to add the account to zoomzaa.

MSN is not being tracked - only web sites.

Did it stop monitoring in all your computers or just one? Did you install or update a Firewall or Anti-Virus? For now can you check and see if zoomzaa is running ok by re-starting your computer. To verify if zoomzaa is running check if there is a green "h" icon on the toolbar, if it has a red "x" click with the right mouse button on the icon and go to zoomzaa Administration and follow the instructions. You can also go to the Start button then All Programs then zoomzaa then run Administration. zoomzaa administration program will inform what is happening.

You can try to re-start your computer and see if zoomzaa starts ok.

If it does not start just download and install it again using this link http://www.hoopaa.com/files/hoopaa.exe. You do not need to register again.

Check if your children's Windows account has administration rights. If so, you can create a normal window user account for your children, that way they can’t uninstall or stop zoomzaa from running. The following link can help. http://www.hoopaa.com/hpwinuser.htm

Also make sure the date and time of the computer are correct. Please note that zoomzaa only works with Windows XP and Explorer 5 or higher and zoomzaa does not work with a Dial-up connection or PPP network interface.

If zoomzaa is ok chat with a friend on MSN and visit some web sites and after a few minutes see if the conversation was tracked.

How do I deal with inappropriate MSN chat?

zoomzaa does not block MSN it just monitors and informs you, the parent. What we recommend is that you print the page with the chat and contact the authorities. You can also send an email to the other party asking them to stop and advising them that the authorities have been alerted.

Some MSN chat is incomplete.

MSN users can include images such as a happy face (an emoticon) or send a wink. zoomzaa cannot convert this to text so it ignores it and can cause some data to be lost or garbled. We are a;so aware that a MSN user can install an encryption protocol and zoomzaa can’t read the message. You can go to Google and search for MSN encryption to learn more about this.

We try our best to display the chat in a way that parents can understand what is being talked about and possibly provide a trend of where the conversation is leading. Also children normally chat online using a common code of acronyms and abbreviations. Visit this web site http://chat.reichards.net/ it can help you understand their online "language" better.

Does zoomzaa track other chat besides tracks MSN?

Sorry, zoomzaa presently only tracks MSN chat; it is the most frequently used by children and teenagers.

There are hundreds if not thousands of chat applications available and new ones coming on-line every day. It is impossible to program zoomzaa to monitor them all since each uses a different and sometimes proprietary communication protocol. We are looking into tracking other mainstream chats in a future release.

You can try to use take picture (screen shoot feature of zoomzaa) of a web site to monitor a personal web-site like MySpace.

Login to zoomzaa via www.hoopaa.com , find the web site you want to have picture taken and click on the picture check-box. Check your daily activity email or login to zoomzaa and look for small image of a camera next to the web site. If there are any pictures available the camera will show up. Click on the camera image, the pictures of the web site will be displayed.

When you select an action for a web site such as take picture, depending on the Internet traffic and the availability of your Internet connection it can take several minutes for zoomzaa to update your computer.

Also be sure to only select one action at a time: Block or Site OK or Take Picture.

zoomzaa MSN tracking outside your house.

zoomzaa will provide you with monitoring information if someone with a MSN account that is linked to your zoomzaa accounts chats from a computer outside your house. Maybe from a friend’s house that also uses zoomzaa. Also if a friend comes to your house and used MSN chat you will also view that chat. Any computer, no matter where it is in the world, if it has zoomzaa running, you will know if any of your registered users/family members are online and what they are doing and with whom. To learn how zoomzaa works visit our tutorial at http://www.hoopaa.com/zoomzaa-tutorial_files/frame.htm

Some sites like e-Bay and MSN are being blocked

Some sites such as e-Bay, MSN and MapQuest use third party sites for advertisement or web traffic tracking. If one of those sites is blocked in zoomzaa it can interrupt the process before it actually opens the desired site. A recent example of this on MSN would be Lavalife. Blocking that site can also block MSN. The only solution is to say that these third party sites are OK. There are several of them and they can change at any time. First try to find any site that was blocked and that you might not know what it is and say it's ok. Then try to go to e-Bay. Repeat this process until you find the one that is causing the problem. To do this login to zoomzaa click on Account Administration (top right). Then on then choose the Websites visited option. Un-check the Block the check the Site OK then click on save.

It can take several minutes for your computer to be updated with the new rule.

ZOOMZAA IS NOT RUNNING CORRECTLY

My zoomzaa is not running at all.

Can you check and see if zoomzaa is running ok by re-starting your computer.? To verify if zoomzaa is running check if there is a green "h" icon on the toolbar, if it has a red "x" click with the right mouse button on the icon and go to zoomzaa Administration and follow the instructions. You can also go to Start button then All Programs then zoomzaa then run zoomzaa Administration. zoomzaa administration program will advise what is happening.

You can try to re-start your computer and see if zoomzaa starts properly.

If it does not start just download and install it again using this link http://www.hoopaa.com/files/hoopaa.exe. You do not need to register again.

Check if your children Windows account has administration rights. If so, you can create a normal window user account for your children, that way they can’t uninstall or stop zoomzaa from running. The following link can help. http://www.hoopaa.com/hpwinuser.htm

Also make sure the date and time of the computer are correct.

Please note that zoomzaa only works with Windows XP and Explorer 5 or higher and zoomzaa does not work with a Dial-up connection or PPP network interface.

zoomzaa does not work with other Browsers such as FireFox.

If zoomzaa is ok chat with a friend on MSN and visit some web sites and after a few minutes see if the conversation was tracked.

Why is my zoomzaa not running consistently?

Your computer continuously tries to contact our zoomzaa servers to transmit its web activity. Sometimes the connection can be lost or become slow. It will eventually catch up and no information should be lost. If the tracking stops for a long time then you should verify if zoomzaa is running by checking if there is a green “h" icon on the toolbar. If it has a red "x" then re-start your computer. If there is still a red "x” on top of the green H then click with the right mouse button on the icon and go to zoomzaa Administration and follow the instructions. You can also go to Start button then All Programs then zoomzaa then run zoomzaa Administration. zoomzaa administration program will inform what is happening. Check and see if your children Window's account is an administrator. If so you can create a normal window user account for your children, that way they cannot stop uninstall or stop zoomzaa from running. The following link can help http://www.hoopaa.com/hpwinuser.htmif your zoomzaa has been removed you can re-install by visiting the link http://www.hoopaa.com/files/hoopaa.exe and following the instructions.

Also make sure the date and time of the computer are correct.

Please note that zoomzaa only works with Windows XP and Explorer 5 or higher and zoomzaa does not work with a Dial-up connection or PPP network interface.

My zoomzaa is not running after I registered.

After registering, you must install zoomzaa in all computers you wish to be monitored. If you have not installed zoomzaa you can do so by visiting the link http://www.hoopaa.com/files/hoopaa.exe and following the instructions.

After installing zoomzaa will start automatically when you restart the computer. A green H should appear in your tool bar (bottom right). If there is a red X on it then zoomzaa is not running correctly. Right click on the H go to zoomzaa administration and follow the instructions. zoomzaa administration program will inform what is happening. You can also go to Start button then All Program then zoomzaa then run zoomzaa Administration. zoomzaa administration program will advise what is happening.

zoomzaa only works with Windows XP and Explorer 5 or higher and zoomzaa does not work with a Dial-up connection or PPP network interface. If zoomzaa is working correctly, your computer will be automatically registered after you start visiting web sites. You will also receive a daily email with the Internet activities from all computers that zoomzaa was installed. You can also log-in to zoomzaa and view your activity in real time.

I have a red X in the H on my tool bar.

When there is a red "x" on to of the green h you can click the h with the right mouse button on the icon and go to zoomzaa Administration and follow the instructions. You can also go to Start button then All Program then zoomzaa then run zoomzaa Administration. zoomzaa administration program will inform what is happening.

You can try to re-start your computer and see if zoomzaa starts ok.

If it does not start just download and install it again using this link http://www.hoopaa.com/files/hoopaa.exe. You do not need to register again.

Also make sure the date and time of the computer are correct. Please note that zoomzaa only works with Windows XP and Explorer 5 or higher and zoomzaa does not work with a Dial-up connection or PPP network interface.

If zoomzaa is ok chat with a friend on MSN and visit some web sites and after a few minutes see if the conversation was tracked.

What ports and IP does zoomzaa uses for monitoring?

Verify that the UDP ports 8118 and 8122 are open in your computer. These ports are used by zoomzaa to transmit your activity. The IP varies automatically depending on the volume of traffic. Note that zoomzaa only works well with Windows XP and Explorer 5 or higher.

zoomzaa stopped working after I changed or upgraded my computer.

Did you change your Internet service provider (ISP) or upgraded your computer?

Since zoomzaa needs Microsoft framework to run correctly you will need Windows XP SP 2 with .NET 2.0 and Explorer 5 or higher. Please make sure all your computers have this configuration.

If any feature of zoomzaa stops working you can check and see if zoomzaa is running ok by re-starting your computer(s) and verifying if there is a green "h" icon on the toolbar, if it has a red "x" click with the right mouse button on the icon and go to zoomzaa Administration and follow the instructions. You can also go to the Start button then All Programs then zoomzaa then run zoomzaa Administration.

zoomzaa Administration program will inform what is happening.

zoomzaa just stopped working after I installed an anti-virus application.

Sometimes these security programs are updated automatically and start blocking applications that you are normally running. In theory you should be prompted for this but this almost never happens. Verify with your security software that the UDP ports 8118 and 8122 are open in your computer. These ports are used by zoomzaa to transmit your activity.

Also you have to advise the security software you are using that it’s OK to have zoomzaa running in your computer. The name of the program that zoomzaa uses for communication is zoomzaasend.exe, this program should be allowed to pass your firewall.

ZOOMZAA INSTALLATION AND REMOVAL.

How does zoomzaa version get updated?

If there is a new version you will be prompted for the update when you re-boot you computer. You will have to allow the update.

How do I uninstall zoomzaa?

To uninstall go to the windows control panel select Add or Remove Program. Find zoomzaa and click on the link then confirm the removal. After you uninstalled zoomzaa from your computer you have to reboot. To verify if zoomzaa was completed removed go to c:/program files and make sure that the zoomzaa directory has been removed. If not you can delete the directory zoomzaa.

To re-install just download using this link http://www.hoopaa.com/files/hoopaa.exe. You do not need to register again just uses the same email that you originally registered.

If you have any software such as a firewall or antivirus, which blocks the download, then it should alert you and prompt you for authorization

I do not have enough disk space to install zoomzaa.

Can you verify the amount of space you have on the computer's hard drive? Visit this link to learn how http://support.microsoft.com/kb/187876

Having problems installing Microsoft .NET.

If you are having problems installing zoomzaa this can be caused by Microsoft .NET. zoomzaa needs this component of Windows to operate and if you don’t have it in your computer zoomzaa will try to install it. Sometimes an error can occur. In that case if you install .NET first by clicking the following Microsoft link;

http://www.microsoft.com/downloads/info.aspx?na=90&p=&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=0856eacb-4362-4b0d-8edd-aab15c5e04f5&u=http%3a%2f%2fdownload.microsoft.com%2fdownload%2f5%2f6%2f7%2f567758a3-759e-473e-bf8f-52154438565a%2fdotnetfx.exe
After .NET is installed then you can install zoomzaa.

Please note that zoomzaa only works with Windows XP and Explorer 5 or higher and zoomzaa does not work with a Dial-up connection or PPP network interface.

Installing zoomzaa on a second PC

To install zoomzaa in another computer just go to the link http://www.hoopaa.com/files/hoopaa.exe and follow the instructions. You do not need to register to zoomzaa again, just use your current email during the installation process. These new computers will be included in your daily email and report.

After installing in your home computer(s) zoomzaa will start automatically when you restart the computer. The green H should appear in your tool bar (bottom right). If there is a red X on it then zoomzaa is not running correctly. Right click on the H go to zoomzaa administration and follow the instructions. zoomzaa Administration program will advise what is happening.

zoomzaa only works with Windows XP and Explorer 5 or higher and zoomzaa does not work with a Dial-up connection or PPP network interface.

If zoomzaa is working correctly, your computer will be automatically registered after you start visiting web sites. You will also receive a daily email with the Internet activities from all computers that zoomzaa was installed. You can also log-in to zoomzaa and view your activity in real time.

Can I re-Install zoomzaa?

Yes by clicking here http://www.hoopaa.com/files/hoopaa.exe and following the instructions. You do not need to register to zoomzaa again, just use your current email during the installation process.

zoomzaa only works with Windows XP and Explorer 5 or higher and zoomzaa does not work with a Dial-up connection or PPP network interface.

Should I remove zoomzaa before re-installing?

Yes, first you must remove any previous version from your computer. To uninstall go to Windows control panel select Add or Remove Program. Find zoomzaa and click on the link then confirm the removal. After you uninstalled zoomzaa from your computer you have to reboot. To verify if zoomzaa was completed removed go to c:/program files and make sure that the zoomzaa directory has been removed. If not you can delete the directory zoomzaa.

Next you must install zoomzaa in your computer you can do so by clicking here http://www.hoopaa.com/files/hoopaa.exe and follow the instructions. You do not need to register to zoomzaa again, just use your current email during the installation process.

Please note that as stated in the web site zoomzaa only works with Windows XP and Explorer 5 or higher and zoomzaa does not work with a Dial-up connection or PPP network interface.

Zoomzaa only in XP?

Sorry, zoomzaa only works with Windows XP and Explorer 5 or higher because it needs Microsoft framework.

We are developing a version for FireFox that will be available in a future release.

zoomzaa does not work correctly with the FireFox browser.

Sorry, zoomzaa blocking only works with Windows XP and Explorer 5 or higher because it needs Microsoft framework.

zoomzaa with Windows 2000.

Zoomzaa works ok in 2000; the only feature that does not work is the monitoring by individual an Windows user. IF your Windows 20o0 computer is only used by one user then that is not a problem.

I get a message regarding my Network card.

Sorry, zoomzaa does not work with a Dial-up connection or PPP network interface only with a high speed connection.

If you have high speed and there is still a problem with the network card this is because older network cards are incompatible with some of Window's XP features that zoomzaa uses. You can substitute the card with any standard new network card. Most retailers that carry computer supplies will have an inexpensive card.

My computer shows twice in the report..

Did a network setting in your computer change, maybe the network card or Internet provider? If your computer has 2 network cards, for example one cable the other wireless this will show in zoomzaa like two computers since zoomzaa actually monitors is the network card. If there is no activity in one of the cards for some time, it may be safe to delete it.

I have 2 Network Cards in my computer..

If your computers has two network cards installed, zoomzaa does not know which one to "listen" to. To solve this open a DOS prompt by clicking on START, All Programs, Accessories then "Command Prompt". A black window will open. Type: ipconfig /release and then ipconfig /renew

Restart zoomzaa. Check if a green H appeared in your tool bar (bottom right). If there is a red X on it then zoomzaa is not running correctly. Right click on the H go to zoomzaa administration and follow the instructions. zoomzaa Administration program will advise what is happening. You can also go to Start button then All Programs then zoomzaa then run zoomzaa Administration. zoomzaa Administration program will advise what is happening.

zoomzaa only works with Windows XP and Explorer 5 or higher and zoomzaa does not work with a Dial-up connection or PPP network interface.

I have a dial-up Internet connection.

Sorry, as stated in our site zoomzaa does not work with a Dial-up connection or PPP network interface.

After you uninstalled zoomzaa from your computer you have to reboot. To verify if zoomzaa was completely removed go to c:/program files and make sure that the zoomzaa directory has been removed. If not you can delete the directory zoomzaa.

I have a Wireless connection and zoomzaa is not working.

Sorry, as stated in our site zoomzaa does not work with a Dial-up connection or PPP network interface. Also we have found that some wireless connections are not compatible. Please send more information to us on what type of wireless connection you have so we might further assist.

OTHER ZOOMZAA QUESTIONS

Is zoomzaa ok to use?

zoomzaa was conceived and financed by concerned parents and the support of aal solutions (www.aalsolutions.com ) a company with over 20 years in providing educational systems to school boards’ worldwide with over 6 millions students using their application.

zoomzaa is only a few months old and that is why there are few reviews. Since it’s a free service to all parents we do not spend our limited resources on advertising. Only with word-to-mouth zoomzaa already have thousands of registered parents. We will soon make available to zoomzaa parents a forum so they can exchange concerns and solutions regarding zoomzaa and the common issue of children's safety on the Internet.

Most important of all zoomzaa does not track or monitor and https (secure) sites. All banking and credit card sites use advanced encryption approved by government agencies. When you are sending any financial or personal information make sure that the web site address starts with https:// such as https://easyweb.tdcanadatrust.com/.

How do I uses zoomzaa?

zoomzaa can monitors and block all un-secured web sites and track MSN chat.

To learn how zoomzaa works visit our tutorial at http://www.hoopaa.com/zoomzaa-tutorial_files/frame.htm .

Is zoomzaa is a Virus?

zoomzaa was conceived and financed by concerned parents and the support of aal solutions ( www.aalsolutions.com ) a company with over 20 years in providing educational systems to schools boards world wide with over 6 millions students using their application.

Our privacy policy and terms of use states our principles. We only want to offer free, reliable and secure ways for parents to monitor their children Internet activities. zoomzaa is only for home use and there are no other intentions besides giving parents up-to-date information

Because zoomzaa must be installed in your computer and it does monitor and takes action on web sites visited and MSN chat. This is the only way to capture and present information to parents. Parents have full control of what zoomzaa monitors and what action is taken. Some anti-virus/spyware can’t distinguish between helping protect our children and the illegal use of such technology.

Does zoomzaa monitor HTTPS (secure web sites)?

zoomzaa does not track or monitor and https (secure) sites. All banking and credit card sites use advanced encryption approved by government agencies. When you are sending any financial or personal information make sure that the web site address starts with https:// such as https://easyweb.tdcanadatrust.com/.

Can I be having an Anti-Virus conflict with zoomzaa?

If you have an anti-virus or firewall it could be interfering with zoomzaa's monitoring program. If this is the case maybe the text below can help;

zoomzaa is not a virus or a spyware. But since it tracks the Internet activity some anti-virus and firewall think it can be. You have to inform whatever security (anti-virus) software you are using that it’s OK to have zoomzaa running in your computer. Normally this software will prompt you for this.

The name of the program that zoomzaa uses for communication is zoomzaasend.exe, this program should be allowed to pass your firewall.

Also verify with your firewall that the UDP ports 8118 and 8122 are open in your computer. These ports are used by zoomzaa to transmit your activity.

How do I block my children from removing zoomzaa?

Windows is very limited in this area. If a user can install software like a game, they can do anything. If your children must have Admin privileges to install programs, then you can hide the green H from the tool bar so they don't know that zoomzaa is running. The h in the toolbar only appears for the computer administrator. If each of your children has their own login and there account is setup as guest and not as an administrator the “h” will not appear for them and this will also bring the benefit of tracking each child's individual activities (you will know who was logged in). If your children must be an Account administrator then you can login to zoomzaa click on Account Administration (top right). Then on then choose the Computers at your house option and un-check the Display zoomzaa icon on the tool bar option for the desired computer.

How do I Add a Window user account?

For zoomzaa to monitor the activity of individual users each user has to have their own window account. To learn how to create a new account on Windows, Click here. Did you know that only users with account administrator privileges can remove zoomzaa from any of your home computers where zoomzaa has been downloaded? Make sure that your children’s` accounts do not have these administration privileges.

Does zoomzaa monitors email accounts?

Sorry, zoomzaa does not track or bock email only web site visited and MSN chat. Maybe what you need is to install an email filter of some type.

My zoomzaa account was canceled by mistake.

For privacy, when an account is canceled we do not keep any record or history of it. We make it very easy for the account administrator to cancel their account or via the daily email or when logged into zoomzaa. Because when canceling a zoomzaa account you must always enter your valid password try to maintain zoomzaa's password a secret. Sorry, we can only suggest that you re-register to zoomzaa.

If zoomzaa is still installed in your computers you do not need to download it again just register using the same email address as before.

I canceled my zoomzaa account and how do I uninstall zoomzaa?

Your zoomzaa account has been canceled; to uninstall go to the windows control panel select Add or Remove Program. Find zoomzaa and click on the link then confirm the removal. After you have uninstalled zoomzaa from your computer you have to reboot. To verify if zoomzaa was completed removed go to c:/program files and make sure that the zoomzaa directory has been removed. If not you can delete the directory zoomzaa.

I am seeing a black screen flash when I browse the Internet.

This can be caused by an incomplete zoomzaa installation. You have to re-install zoomzaa. First to uninstall go to Windows control panel select Add or Remove Program. Find zoomzaa and click on the link then confirm the removal. After you uninstalled zoomzaa from your computer you have to reboot. To verify if zoomzaa was completed removed go to c:/program files and make sure that the zoomzaa directory has been removed. If not you can delete the directory zoomzaa. Next you click on this link http://www.hoopaa.com/files/hoopaa.exe to download and install zoomzaa. You do not need to re-register as long as you use your current email with zoomzaa.

zoomzaa only works with Windows XP and Explorer 5 or higher and zoomzaa does not work with a Dial-up connection or PPP network interface.

How long does zoomzaa store monitored information?.

Your computer continuously transmits the monitored activity to zoomzaa when it is immediately deleted from the computer,

zoomzaa keeps monitored data for 30 days after which it is completely deleted. zoomzaa does not share or make available any monitored data to any party besides the registered user of that data.

Can I get a specific reports from zoomzaa?

Because we have thousands of user worldwide we cannot generate specific reports. To view an activity of a specific day just login to zoomzaa and on the top of the screen select the day and click on GO.

If you believe that there are inappropriate conversations happening, we recommend you print the page with the chat and contact the authorities. You can also send an email to the other party asking them to stop and advise them that the authorities have been alerted.

How do I view previous day activity?

You can view an activity of a previous day by logging to zoomzaa and on the top of the screen select the day and click on GO.

I did not get reply to my question.

Please make sure that any filter or firewall you might have lets email from @hoopaa.com passes. Also check your email pending or trash box.

How do I manage the emails addresses that zoomzaa sends my daily activity?

You can manage the email address that receives the daily report by logging-in to zoomzaa and going into your Account Administration then to the Your Personal Email option. There you can add or remove up to four auxiliary emails that will receive the daily activity report.

I did not receive my daily activity email.

Check and see if there is any type of filter or anti-Spam tool that your provider uses that is blocking emails from hoopaa.com. Also check your pending or trash folders. You can login to www.hoopaa.com and view the data that was emailed.

If you have other email addresses you should consider adding these emails to your zoomzaa account. If one email provider is unavailable or off line in the middle of the night when zoomzaa sends its daily email, you can still receive zoomzaa daily email through any other registered email. You can add extra email addresses by going into your Account Administration then to the Your Personal Email option.

My daily activity email came blank.

For some reason the email is blank (empty), correct? zoomzaa only sends email in HTML format. Make sure your provider accepts HTML email. Check and see if there is any type of filter or anti-Spam tool that your provider uses that is blocking emails from hoopaa.com. Also check your pending or trash folders. You can login to www.hoopaa.com and view the data that was emailed.

If you have other email address you should consider adding these emails to your zoomzaa account. If one email provider is unavailable or off line in the middle of the night when zoomzaa sends its daily email you can still receive zoomzaa daily email through any other registered email. You can add extra email addresses by going into your Account Administration then to the Your Personal Email option.

My daily email shows no computer activity.

A daily email is always sent to you indicating what computers are registered. If there is no computer registered to your account then you will be alerted of this. This feature helps you know if the registration worked and if zoomzaa was removed without your knowledge.

How do I change my Password and Primary Email?

To change your password or primary email just login to zoomzaa then click on Account Administration (top right). Then on then choose the Personal information option. Next click on the link Change primary email and password. There you can change your primary address or password. Please remember that if you change you primary email you must then use the new one together with your password to login to zoomzaa.

I think zoomzaa is slowing my computer.

zoomzaa normally does not slow the computer. It is setup as a low priority process. An apparent slow down of your system may be caused by some security/firewall software you have or spyware that might be in your computer. We recommend you use anti-spyware software to make sure your computer is not infected.

Can a zoomzaa staff call me?

zoomzaa is totally free and our goal has always been to help parents monitor their children. There are currently many thousands of families using zoomzaa worldwide and if we had a large enough staff to personally respond to all request for live support it would be impossible to maintain this free service. We try to respond to any questions within 24 hours. If you could be more specific in your question we can try to respond ASP.

Does zoomzaa have a 1-800 number?

zoomzaa is totally free and our goal has always been to help parents monitor their children. There are currently many thousands of families using zoomzaa worldwide and if we had a 24x7 live support team it would be impossible to maintain this free service. We try to respond to any questions within 24 hours.

zoomzaa customer support response is slow.

zoomzaa is a totally free service that is supported by concerned parents. Our goal has always been to help parents monitor their children. There are currently many thousands of families using zoomzaa worldwide and its growing day to day. There are many constantly asking for support. We try to respond to any questions in 48 hours. We would always encourage users to refer to our Frequently Asked Questions first.

My daily activity email is different then what I see on-line.

zoomzaa sends its daily email during the first hours of the day. The online report reflects the actual time in your computer. Depending on different time zones and the Internet traffic there can be discrepancies between the email and the online views. We always try to report all activities even though they can appear on different days.

Does zoomzaa work with Windows VISTA?

Sorry, zoomzaa only works with Windows XP and Explorer 5 or higher. We are working on a version compatible with Windows Vista.

This version should be available in 90 to 120 days.

Can I use zoomzaa in schools?

Yes you can use zoomzaa in schools. Currently several in UK, USA and Australia are using zoomzaa. There are two ways of implementing zoomzaa on multiple computers.

1. Each parent receives a daily email with their children's activity and is responsible for taking action on it.

2. One or more of the school staff receives the email and takes appropriate action.

If you or your school or school board wished to set up zoomzaa on multiple computers in an educational environment, then please contact us first and we will advise.

Is zoomzaa a Key Stroke Logger?

A Key Logger can be a very dangerous application. zoomzaa does not use this technology because it can track anything that is keyed in. And worse you can’t know to whom this information is being sent.